PRIVACY POLICY

 

Expand Technology Ltd (“ETL”, “Tribevent”, “we”, “us”, “our”) is a controller under the Data Protection Act 2017(DPA), which means that it determines the purposes and means of the processing of personal data and has decision making power concerning the processing. 

We may collect, process, use and disclose your information when you use this Website, one of our platforms or any of the services offered by ETL directly or through one of our partners, as described in this Privacy policy. “You” and “Your”, when used in this Privacy Policy, includes any person who accesses this Website, use one of our Platforms or uses any of the services offered by ETL directly or through one of our partners.

This Privacy Policy sets out the basis and terms upon which ETL collects, processes, uses and/or discloses the information obtained from you when you access this Website, use one of our platforms or use any other services offered by ETL. 

 

Please Read This Privacy Policy carefully.

 

1. Scope of terms
   1. ETL reserves the right to update, amend or modify the terms of this Privacy Policy or any part of it without prior notice, and your continued access to this Website or use of the Services and other platforms signifies your acceptance of the updated, amended or modified Privacy Policy unless if the changes reduce your rights in which case, we will ask for your consent. 
   2. If you do not agree to all the terms and conditions in this Privacy Policy and/or any subsequent updates, amendments or modifications thereto, you must stop accessing or otherwise using this Website, the platforms and the Services provided by ETL. 
   3. Accordingly, please visit this page if you wish to access and view the current version of this Privacy Policy.

 

1.  Collection of Information
   1. We collect and store different types of information about you whenever you use any of our products, services and technology directly through us or through any of our partners:
      1. When you create an account or register with one of our partners, we collect personal information such as your name, surname, email, phone number and national identity card.
      2. When you use our apps, we collect information regarding the transaction you made, such as the amount, date and hour, the venue, and the amount of your wallet. 
      3. When you use our ticketing platform, we collect your contact and billing information such as name, surname, email address, phone number, and any information related to your booking, such as the personal information of the other participant you are booking for, and all the different tickets, options, wallet and packages you booked. 
      4. When you use our payment system, we collect all the transaction information, such as the product or services bought, the transaction amount, the date and hour, and the venue. 

 

1. Reason for collecting info
   1. Tribevent collects your information for many different reasons:
      1. Operational purposes: 

• Operate all of our systems, platforms and services efficiently
• Ensure the safe running of our platform products and services
• Allow the end users to use a maximum of functionalities
• Process your orders
• Process payments
• Provide Customer support

• To conduct market research and analysis, which helps improve and customise our products and services.
• For our marketing purposes
• To send you customer service emails, including booking confirmations and event reminders.
• To prevent or detect unlawful behaviour, to protect or enforce our legal rights or as permitted by law. For example, making sure tickets get to the right person. As such, we may use your information to prevent ticket touting, misuse of our intellectual property, fraud, or other crimes.
• Create a profile about you to help us personalise our services for you. For example, if you purchase tickets to events and have consented to our marketing, we will inform you about other events you might be interested in.
• To contact you with information or offers regarding our upcoming events, products or services – this may be via email, push and web notifications, app notification via SMS, or social media platforms.
• To deliver tailored advertising and marketing communications on our websites and apps.

 

1. Sharing of information
   1. We may share your information with our partners/customers using our technology, product and services or other third parties associated with it along with:
      1. Our third-party service providers (which we engage amongst others for the performance of certain services on our behalf, such as web hosting services, cloud computing providers who provide the IT infrastructure on which our products and systems are built, data analysis, marketing, market research, and to provide you with customer service otherwise.
      2. Within the sister companies who provide services for us such as marketing, profiling, reporting and technical support.
      3. Our co-promoters or event partners that organise or provide the specific services at an event (in accordance with their privacy policy).
      4.  Third parties who provide goods and services purchased by you (e.g. merchandise) so that they can process and fulfil your orders.
      5. If and to the extent required by any applicable law, order of court or requests by any governmental authority to make such disclosure.
      6. Besides, in case of a corporate transaction, in connection with the sale, merger, acquisition, or other corporate reorganisation or restructuring of our corporation, your Personal Information may be disclosed, shared or transferred to the new controlling entity or its authorised third party for carrying on our business.
      7. To our advisors, agencies or other parties concerned in order to protect the rights and property of Tribevent.

 

1. Data security
   1. Tribevent will use reasonable endeavours to maintain appropriate physical, electronic and organisational procedures to ensure that your Personal Information and other data is treated securely and in accordance with this Privacy Policy and to protect such data against unauthorised access or unauthorised alteration, disclosure or destruction of data.
   2. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Tribevent does not give any representation, warranty or undertaking that the Personal Information you provide to us will be secure at all times. 
   3. To the extent Tribevent has fulfilled its obligations, under no circumstances shall Tribevent be responsible for any losses, damages, costs and expenses you may suffer or incur arising from unauthorised access to or use of your Personal Information.
   4. All payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using online encryption technology. You are responsible for keeping your chosen password confidential and not sharing your password with any third party.

 

1. What are your rights? 
   1. You have the right to access your data, obtain a copy of your data, request their erasure or rectification, and not be subject to a purely automated decision without considering your views. 
   2. You also have the right to object to the processing, withdraw your consent and lodge a complaint with the Data Protection Office should you consider that this data processing violates the law.
   3. You may contact us at info@tribevent.com with your requests. We must answer your request within one month, but if your request is too complex or we receive too many other requests, we will inform you that this period may be extended by a further two months.

 

 

 

1. Links to another website
   1. This Website may contain links to other websites of interest. However, once the users have used these links to leave the site, they should note that Tribevent does not have any control over that other Website. 
   2. Therefore, Tribevent cannot be responsible for the protection and privacy of any information they provide whilst visiting such sites. This privacy statement does not govern such sites.

 

GENERAL TERMS AND CONDITIONS OF SUBSCRIPTION

 

The current subscription is made in 

between 

 

EXPAND TECHNOLOGY (HOLDING) LTD, a holding company registered under the laws of the Republic of Mauritius, bearing business registration number C07051433 of 12th Floor, Stering Tower, 14 Rue Poudriere, Port Louis, Republic of Mauritius.

(hereinafter referred to as “the Company”)

 

and

You (“the Customer/User”).

 

Hereinafter referred to individually as “Party” and together as “Parties”.

 

A.           ACCEPTANCE AND BINDING CONTRACT

By using this website, you agree with the terms and conditions of our website.

 

B.           GENERAL CONDITIONS OF SUBSCRIPTION

B.1        The General Conditions of the Company (hereinafter “GTC”) are intended to define the conditions under which the Customer has subscribed and use the Services accessible on its website which are respectively offered and published by the Company, a limited liability company registered in Republic of Mauritius.

B.2        The Customer and the Users, as defined below, are invited to carefully read the GTC as which are applicable to any use of the Site. The Services are dedicated to Users as defined below. 

B.3        By using this service, you agree that you have read, understand and agree to these terms. You also agree to review this agreement periodically to be aware of modifications to the agreement, which modifications the Company may make at any time. Your continued use of this site will be deemed your conclusive acceptance of any modified agreement.

B.4        The purpose of these GTC is to define the terms and conditions in which the Company make the Services available to the Subscriber as well as the terms and conditions of Subscription to the Services detailed below.

B.5        The Company reserves the right to adapt or modify the GTC at any time.

 

DEFINITIONS

In the context of the GTC, all the terms defined below starting with a capital letter, whether used in the singular or in the plural, will have the following definition:

“Company”	shall mean EXPAND TECHNOLOGY (HOLDING) LTD, a holding company registered under the laws of the Republic of Mauritius, bearing business registration number C07051433 of 12th Floor, Sterling Tower, 14 Rue Poudriere, Port Louis, Republic of Mauritius.
"Subscription"	basic formula giving access to the Services as described in Article 1;
"Customer"	any natural person of full age, who are registered with our partners and subscribed to a Subscription;
"Identifiers"	the connection identifier intended to identify a User ("login") and the User's personal and confidential password ("password"), which allow access to the services;
“Service (s)”	refers to the suite of features and functionalities provided by TribEvent including but not limited to the online space, electronic ticketing, and RFID payment system.;
“Site”	shall include the payment systems proposed by the Company including but not limited to the (i) the website (ii) the Tribevent Platform (iii) the Web App (iv) Tribevent App and any other such platforms that be proposed by the Company relating to this subscription;
“Tickets”	[To define tickets]
“User (s)”	any subscriber of the Company’s services.

 

ARTICLE 1: DESCRIPTION OF SERVICES

1. The Company offers an electronic bracelet payment system to partners such as event organisers, clubs, markets and venues.
2. Company’s Platform
   1. The Company provides for ticketing services. It functions as an intermediary connecting ticket buyers with ticket sellers, enabling ticket buyers to easily locate tickets for any event. This implies that the Company bears no responsibility for the specific details of the event, such as ticket price, venue, promotion, date, and any other related matters related to any such event.
   2. The Company does not serve as an authorised organiser of the listed events.
   3. It is important to understand that although some events mentioned on the Site may be of interest to children, the Site is not intended for children under the age of 18, and they are prohibited from using the Site.
   4. It is highly recommended that all parents and guardians closely supervise their children's internet usage. By utilising the Site, you confirm that you are a minimum of 18 years of age.

1.3          The Personal Space

1.3.1      Under the conditions provided for in the GTC, the User has access to all of the following digital Services:

1. A unique QR Code
2. A list of transactions undertaken by the User through the different partners.
3. List of different products and services consumed (at some partners).
4. The amount remaining on each wallet is also available.
5. A promotional section showcasing the next events or other advertisements, promotions or news.
6. A partner page presenting the list of partners using the system.
7. An electronic wallet management system.
8. A management system that allows the user to make reservations.
9. A system allowing to undertake transactions through Radio Frequency Identification (RFID).

1.3          Accounts and Wallet

1.3.1     To access certain features of the Website and access the Wallet, it is necessary to establish an account.

1.3.2     In order to register an account on The Company's platform, individuals must meet the minimum age requirement of 18 years. TribEvent offers an integrated online wallet and virtual voucher system, accessible via RFID bracelets, cards, or similar devices for a seamless experience. Supporting pre-paid, post-paid, and simultaneous transaction modes, it allows attendees to effortlessly manage their spending. Customers can top up their wallets or settle post-event balances either directly at the event using cash, mobile money, or card payments processed by the partner, or through TribEvent's app, where TribEvent facilitates the transactions.

1.3.3     The Customer must abide to the venue/partner specific wallet rules including but not limited to : The refunds, Reuse and Cancellation. 

The wallet rules are displayed when the Customer click the button « Wallet Rules » available in the wallet section when the Customer log in TribEvent online personal space [https://member.pay.tribevent.com/login]. 

Different venues/partners may use different Wallet Rules, it is the Customer’s responsibility to take note of the specific Wallet Rules of the venues/partners, before using TribEvent services. The Venue/Partner may change their Wallet Rules from time to time without prior notification.

1.3.4      An account provides convenient access to purchasing events without the need to repeatedly enter your information for each reservation. 

1.3.5      It also allows you to view your account history and automatically enrolls. 

1.3.6      It is imperative that you furnish comprehensive and precise information during the account creation process. 

1.3.7      You bear full responsibility for the activity that takes place on your account, therefore we recommend that you ensure the security of your account password. It is imperative that you promptly inform us if you have knowledge of any unauthorised activity involving your account.

1.3.8      In order to create an account, it is necessary for you to furnish us with your name, email address, password, and potentially additional personal details. Registration of all accounts necessitates a valid personal email address that is regularly accessed by you. 

1.3.9      Any accounts that have been registered using another individual's email address or a temporary email address may be terminated without prior notification. 

1.3.10   If we suspect that users have been utilising a non-legitimate email address, we may request them to verify their accounts again. 

1.3.11   If you suspect that an unauthorised third party has knowledge of your password or if there is any unauthorised activity on your email address or account, please notify us promptly. 

1.3.12   You acknowledge that we bear no liability for any transactions or activities conducted under your account, and that you are solely responsible for maintaining the confidentiality of your password. To obtain clarification or support, kindly reach out to our customer service team at [info@tribevent.com].

1.3.13   The Company reserves the right to block or suspend the user's access to the platform at its sole discretion, without prior notice or explanation. This action may be taken if the Company determines, in its reasonable judgment, that the user has violated any terms of service, engaged in prohibited activities, or poses a threat to the security, integrity, or functionality of the platform. 

1.3.14   The Company shall not be liable for any damages or losses incurred by the user as a result of such access blocking. The user acknowledges and agrees that the Company's decision to block access is final and binding.

 

1.4          Listing of Events and Tickets

1.4.1      Users have the ability to search the Company's platform for a particular event, event date, or any other search category. Every listing includes the event's name, date, event details, and ticket price. The Company does not provide a guarantee regarding the accuracy of any information pertaining to the event.

3.2          The products and/or services available on the Company’s website, are subject to availability. These products are provided to customers through Partners and third parties.

3.3          The photos, illustrations, and other promotional material utilised to depict the event are non-contractual. We cannot ensure that all the photos displayed and utilized by Organizer’s hosting on our website are accurate or depict the precise event being offered. 

3.4          The Company will not be liable for misrepresentation caused by an Organiser.

3.5          The Company strives for precision in the information presented on its website, but we do not guarantee the accuracy and reliability of the information you obtain from using our websites and materials. For more information you are expected to liaise with the Organiser. 

 

 

 

ARTICLE 2: ACCESS TO SERVICES

2.1          To be able to use the Services and for the review experience to be optimal, Users must have a computer and/or a mobile or a tablet, with a subscription to an Internet service provider. The costs relating to these elements are the sole responsibility of the Users.

2.2          The Customer is informed that the connection to the Site is made via the Internet network. They are therefore deemed aware of the technical hazards that can affect this network and lead to slowdowns or unavailability making connection impossible. 

2.4          The Company cannot be held responsible for difficulties in accessing the Personal Space due to disruptions to the Internet network.

2.3          The Customer declares to accept the characteristics and the limits of the networks and services of telecommunications, electronic communications, and Internet, and in particular declares to recognize:

1. that they are aware of the nature of the networks and services and in particular of their technical performance and response times, in order to consult, query or transfer data and / or information and/or documents;
2. that it is their responsibility to take all appropriate measures to protect their own data and / or computer programs of all kinds from contamination by any viruses present on the aforementioned networks and services.
3. The Customer must ensure that the configuration of his equipment is compatible with the Services delivered by the Company.
4. The Customer agrees to and will ensure that Users keep their Identifiers secret and not disclose them to any third party. As such, the Customer understands and accepts that they are solely responsible for maintaining the confidentiality and security of the Identifiers. He alone will bear the consequences that may result from illicit or fraudulent use by unauthorized third parties who have knowledge of them. It is the responsibility of the Customer to regularly change the password giving access to the Personal Space in order to limit any possibility of unauthorized access to their customer data. In the event of loss of his password, the User may request a new password.
5. In addition, the Customer expressly understands and accepts that the Company may restrict, limit or suspend access to the Personal Space in the following cases: (i) if the Company must carry out maintenance operations; (ii) if an order from an administrative or judicial authority requires the Company to proceed with such a restriction, limitation or suspension.
6. Access to the Site may be temporarily interrupted in order to ensure maintenance. In this case, the User will be informed in advance by e-mail or notification on the Site. Access to the Site may also be temporarily interrupted if it is necessary to carry out emergency or safety maintenance or to remedy an anomaly. In this case, the Company may proceed, without notice, to a momentary interruption of the Site. The Company will nevertheless endeavor to inform the User as soon as possible by email.

2.4          The Relationship between the Parties is that of Agent of the Partner processing the services enunciated under Article 1,

2.5          Subject to the above, the Company shall not be held liable for any issues that goes beyond the terms and/or conditions of this Agreement.

 

ARTICLE 3: TERMS OF SUBSCRIPTION TO SERVICES

3.1          Registering to the service can be made by complying with the onboarding process as proposed by our partners.

3.2          Notwistahdning the above, even though registration has been made at one of our partners, the subscription will nevertheless start as per Section 3.3.

3.3          Subject to the above, the Subscription shall be effective once a first payment (transaction) is effected using by using the Services.

3.4           On receipt of the first transaction, the User will receive an email to the email address they have indicated at the time of subscription which confirms the Subscription.

3.5          When subscribing to the Subscription, it is the Customer’s responsibility to verify that the information provided, the Subscription and any options checked comply with his choices.

 

ARTICLE 4: DURATION OF THE CONTRACT

4.1          GTCs are concluded for an indeterminate period of time and shall terminate as per Article 6 and Article 7.

4.2          Notwithstanding  the above, access to the Site shall still be accessible to the Customer even if a Partner has terminated an offer of the Customer on their side.

 

ARTICLE 5: RIGHT OF WITHDRAWAL

5.1          The Customer will have to abide to the Partner’s general terms and conditions in order to exercise their right of withdrawal with the latter. 

5.2          Subject to the above, the Customer may withdraw from a Partner’s offer whilst still retaining access to the Site along with still being registered with other Partners.

5.3          The Customer who has exercised his right of withdrawal when they began to benefit from the Service before the end of the withdrawal period remains liable for the amount of the Service until the date of the withdrawal. In this case, the Customer will obtain the refund of the Subscription already paid in proportion to the period elapsed until the date of withdrawal. The reimbursement will be made no later than fourteen (14) days following the date of receipt by the Company of the withdrawal request.

 

ARTICLE 6: CONDITIONS OF TERMINATION

6.1:        At the initiative of the Customer

6.1.1      The Customer can terminate the Subscription, with a notice of thirty (30) days, at no cost and directly on the Site by contacting the Company through the contact form or by email on [info@tribevent.com]. Termination takes effect on the expiry date of the current Subscription.

6.1.2      It is specified that in the event of termination, the Customer remains liable for the monthly payment in progress at the time of termination. The Company will not reimburse the User for the sums paid for the period remaining until the Anniversary Date of the Subscription and Users will continue to benefit from the Services until that date.

6.1.3      Termination at the initiative of the Customer gives them the possibility of re-subscribing to a Subscription later.

 

6.2:        At the initiative of the Company

6.2.1      The Company has the right to terminate and / or suspend the Subscription as of right and at any time:

1. In the event of non-payment by the Customer;
2. If the Customer does not update information relating to the means of payment used as part of the Subscription at the end of its validity;
3. If the Customer uses the Site under conditions that endanger the security and / or the stability of the Site;
4. If the Customer infringes the existing rights on the Services and the Site, including the intellectual property rights attached to them;
5. In the event of abusive and non-compliant use of the Services as defined in Article 1 of these GTC.
6. If the User gives access to the Services to unauthorized third parties;
7. If the information provided by the Customer in connection with the subscription to the Subscription is incomplete, inaccurate, invalid or obsolete;
8. More generally, in the event of the Customer’s failure to comply with any of his obligations under the GTC;
9. The termination and / or suspension will be notified by email to the Customer and will result in the immediate deactivation of the Services, without the right to compensation or reimbursement. This termination and / or suspension will be made without prejudice to any compensation action that the Company may take against the User and any unauthorized third party.
10. The Customer can be banned by one of our Partners or the Company in the event that there has been a breach of the terms and conditions of this Agreement or that there has been a serious complaint raised by our Partners.
11. Subject to the above, the complaints may include but is not limited to limited to dishonest, malicious, fraudulent, criminal acts or omissions. 

6.2.2      Subject to clauses 6.2.1(j) and 6.2.1(k), the Company may remove the Customer from its Services without notice with reasonable justification.

 

ARTICLE 7: PRICE

7.1          The Price is denominated in Mauritian Rupees and is inclusive of value added tax expressed as "incl of VAT"

7.2          Subject to the above, the Price does not include the costs related to the equipment and electronic communications necessary for the subscription to the Subscription and to the use of the Services, said costs remaining the responsibility of the Customer.

7.3          The Company reserves the right to modify the Price. Any modification of the Price will be brought to the attention of the User at least one (1) month before its entry into force. In this case, the Customer will have the option to terminate his Subscription free of charge, under the conditions provided for in Article 6.1 above.

7.4          Notwithstanding the above, the Customer understands that a Partner may impose their own price which is not governed under this Agreement.

7.5          Partners determine the quantity of tickets and/or services that will be made available for an event, as well as the corresponding pricing. Ticket prices and/or Services and their availability are subject to alteration.

7.6          If the government, authorities, or the Partners impose any extra fees or taxes, the Company reserves the right to adjust the ticket price and/or impose additional charges accordingly.

7.7          The Company has the authority to modify and adjust ticket/services prices without providing prior notification. The ticket/services prices are valid at the time of purchase, and customers are not allowed to return tickets/purchased service or cancel an order because of a change in ticket prices. In addition, customers will not receive a refund, credit, or any type of compensation.

7.8          Based on the Partners’ requirements, some events are designated as reserved or seated events. Your entitlement to a specific category/seat at the Event is solely based on the value equivalent to the amount paid.

7.9          You acknowledge that the Company has not provided any guarantees or made any assurances regarding the accuracy of the location of your seat or standing place.

 

 

ARTICLE 8: INVOICING AND PAYMENT

8.1          The Company may impose a fee for the Subscription by giving a reasonable notice of thirty (30) days.

8.2          The Customer is solely responsible for the payment of all sums due under the Subscription.

8.3          The Subscription is payable in advance, each month, by monthly direct debit on a bank card. 

8.4          The Customer acknowledges and accepts that, by providing the information relating to his bank card, the Company debits his bank card according to the terms defined in the GTC.

8.5          The Customer is required to update and / or modify immediately by all means his bank details via his account, in particular in the event that the validity of his contact details would expire.

8.6          In the event of an unsuccessful payment by credit card, and except in the event of theft or opposition, our secure payment provider may be required to represent the payment until it is regularized.

8.7          In the event of delay or non-payment, the Company reserves the right to terminate the GTC in accordance with Article 6.2.

8.8          Notwithstanding Article 8, the Customer may still adhere to the invoicing and payment imposed by a Partner.

8.9          By utilising the Company’s website or making a booking through the website, the user explicitly acknowledges that they have reviewed and agreed to 

1. The Company's terms and conditions, 
2. the event's terms and conditions, and 
3. the event's regulations prior to making a booking. 
4. The event/venue/partner ‘s Wallet Rules prior to use the online wallet and virtual vouchers system.
5. Upon making a booking, the user will be obligated to adhere to these terms and conditions and will subsequently receive a confirmation email.

8.10       After choosing the tickets/services you want to buy, you will proceed to the checkout process.

8.11       During this process, you will need to input your name, address, and payment details.

                 

8.12       Tickets/services are non-exchangeable and non-refundable and the Customer has to liaise with the Partner in the event of cancellation.

8.13       If the Partner cancels the event/service, only the amount paid for the ticket/service(s) will be reimbursed, while processing and service fees will not be reimbursed. 

 

 

ARTICLE 9: OBLIGATIONS OF USERS

9.1          The Customer acknowledges having proceeded prior to the subscription to the verification of the adequacy of the Services with the needs of the Customer and acknowledges that all the information and advice which was necessary for him to undertake under the Subscriptions have been communicated to him by the Company.

9.2          The Customer and User(s) undertake to use the Site and the Services in accordance with the laws and regulations in force and the stipulations of the GTC. He undertakes not to infringe the intellectual property rights of the Company or of any third party.

9.3          The Customer is solely responsible for the access and use of the Site and / or the Services by Users. It is their responsibility to ensure that each User complies with the contractual conditions of access and use of the Site and / or the Services. The User is also solely responsible for his access to the Internet. It is their responsibility to take all measures to maintain this access.

9.4          Participants of events are required to comply with the regulations and guidelines set forth by the event, venue, Partner, and any other party responsible for organising the event.

9.5          Noncompliance with these rules and policies may result in repercussions for either you or the original ticket/service holder. If you or another individual who utilises the ticket/service you acquired from the Company fails to comply with the aforementioned regulations and policies, you will be held accountable for any relevant penalties and legal or other expenses incurred as a result.

9.6          As a customer of the Company, you have the obligation to ensure that both your individual actions and the collective actions of your group adhere to the principles of respecting the environment and other individuals in your vicinity. 

9.10       You are prohibited from engaging in behaviour that may cause distress or embarrassment to others, or that may pose a risk of danger or damage to property. 

9.11       The Partner or any event staff possess the authority to expel individuals from the event if they engage in acts of vandalism, violence, or any other behaviour deemed inappropriate by the organisers. 

9.12       You will be responsible for all reasonable expenses and losses related to any loss, including but not limited to direct, indirect, vicarious, consequential, exemplary, incidental, special, or punitive damages, including lost profits.

 

 

10.         TICKETING[A1] 

10.1       Kindly consult the event description for the precise price of each individual event. 

10.2       The prices stated are in Mauritian rupees and include the applicable VAT rate at the time of your order. 

10.3       If the government, authorities, or the Partner impose any extra fees or taxes, the Company reserves the right to adjust the ticket price and/or impose additional charges accordingly. 

10.4       In the event of an error in the price of the Tickets you have purchased, we will promptly notify you and provide you with two options: 

1. to confirm your Ticket order at the accurate price; or 
2. to cancel your Ticket order and receive a complete refund from us. Please note that once Tickets are sold, they cannot be exchanged and are non-refundable.

10.5       Tickets purchased from unauthorised agents or third parties are invalid, and entry to an event will be denied. The resale or commercial use of tickets, including online auction sites, advertising, competitions, promotions, or in conjunction with other products or services, is strictly prohibited without prior written permission from The Company. Violation of this condition may result in ticket cancellation without refund or compensation, and the ticket holder may be denied entry or removed from the event venue.

10.6       Each Ticket purchased from the Company grants a revocable licence to enter and attend the specified Event. To gain entry, you are required to present a valid Ticket, which must be shown to an Event official upon request for inspection. Failure to present a valid ticket upon request may lead to denial of entry or expulsion from the event.

10.7       Each ticket holder is entitled to a seat or standing place near the stage, with a value that matches what is stated on their ticket. The Company and/or the Partner retain the authority to offer substitute seating or standing areas or categories that differ from those indicated on the Ticket.

10.8       The possession of a Ticket does not entitle the Ticket holder to transportation to the Venue, parking, merchandise, food or beverages at the event, or any other products and services, unless explicitly specified. 

10.9       Additional autonomous service providers may offer services pertaining to transportation, parking, merchandise, food, or beverages at the Venue. In such cases, the terms and conditions of these service providers will govern the relationship between you and the supplier of said products or services.

10.10    The Company functions solely as a platform and agent for the Partners. Therefore, we and the organisers retain the authority to alter and adjust the prices and event details displayed on our website, both prior to and following your booking.

10.11    You are responsible for (i) making sure you collect or receive your Tickets before the Event date; (ii) keeping your Tickets safe before the Event; and (iii) checking your Tickets to confirm the Event date, time, and any rescheduled Event, if applicable. Event dates and times may be altered. The Company bears no responsibility or liability in the event that you do not acquire your Tickets promptly or for any Tickets that are lost, stolen, or damaged.

10.12    Ensure that you store your tickets securely. The Company bears no liability for lost, stolen, damaged, or destroyed tickets and will not provide a refund in the event that you are unable to locate your tickets after they have been delivered to you.

10.13    If your e-ticket or physical ticket has incurred damage that renders the QR code unscannable or destroyed, you can easily obtain a new copy by reprinting it from your email. If you are unable to locate the email, kindly reach out to The Company and they will promptly resend it to you. After being printed, tickets should be securely stored until the day of the event.

10.14    In the event that your tickets are misplaced or stolen, it is advisable to promptly notify The Company. They will then invalidate the tickets to prevent any unauthorised use by a third-party. Upon your request, we can issue new copies of your printed tickets. Kindly be aware that a charge of [200rs] per ticket will be imposed for any modifications to printed or misplaced tickets.

10.15    Tickets are non-exchangeable and non-refundable and the Customer will have to liaise directly with the Partner for information about cancellation. In the event that the Partner modifies the date or time of the event, any tickets that have been purchased will remain valid for the rescheduled date or time. 

10.16    However, the customer will not be eligible for a refund. Occasionally, the customer will receive new tickets, rendering the previous tickets invalid. The Company may not receive notification in all instances when a show is postponed, rescheduled, or cancelled. 

10.17    If an Event is cancelled or rescheduled, The Company will make every effort to inform you. It is incumbent upon you to determine whether an Event has been cancelled or rescheduled, as well as the date and time of any rescheduled Event. 

10.18    The Company cannot ensure that you will receive prior notification of the cancellation before the Event date. You are also obligated to notify The Company of any modifications to the contact information, such as telephone number or email address, that you provided during the purchase.

10.19    The event date, times, venue, and subject matter are subject to change. The Company disclaims any liability for any modifications, such as event cancellation or postponement, alteration of event content, substitution of artists or acts, modification of artist or event lineup, adjustment of event times, and any other changes to the event. The Company is not obliged to offer a refund or any form of compensation.

10.20    In the event of a postponement caused by factors such as an act of God, adverse weather conditions, or circumstances beyond The Company's control, The Company will not provide any refunds. 

10.21    The Company has a significant number of tickets available, and we take all necessary measures to avoid any mistakes in pricing. The Company does not provide assurance against pricing errors or programming issues and retains the authority to decline or cancel orders for tickets that have an inaccurate price or have been displayed with an incorrect price due to programming problems resulting in an error. In the event of such occurrence, The Company will promptly inform you via email and/or telephone, cancel the order, and provide a complete reimbursement.

10.22    Upon receiving your tickets, it is incumbent upon you to verify that the tickets align with the order you made. You are required to notify us within forty-eight (48) hours of receiving the tickets if there are any discrepancies between your order and the tickets. 

10.23    The Company shall not bear any liability or responsibility for any discrepancies identified after the expiration of the 48-hour timeframe.

10.24    Refunds are not provided in the event of customer cancellation, as all tickets are non-refundable. The customer is not entitled to a refund or exchange of ticket due to changes in personal circumstances, health, or a change of mind. 

10.25    Tickets are non-exchangeable and non-refundable in various circumstances, including but not limited to: unfavourable weather conditions, alterations to supporting acts, changes in individual band members, and modifications to the line-up of multi-performer events. Festivals may experience curtailment, which involves a reduction in the length or scale of the event, as well as delays in the commencement of performances.

 

 

ARTICLE 11: INTELLECTUAL PROPERTY

11.1       The content of the Site as well as all the software necessary for its use, and more generally all or part of the Site itself, are protected by copyright. Intellectual property and constitute, unless otherwise indicated, the exclusive property of the Company.

11.2       The content of the Site can only be consulted by authorised users on a personal basis, for [intended] purposes only, as part of the Subscription contracted by the Customer.

11.3       Consequently, Users are particularly prohibited to copy, modify, alter, translate, reproduce, distribute, sell, publish or exploit in any way and in any form or medium whatsoever all or part of the Site and / or the contents of the Site by any means whatsoever is ; to download other than in the cases authorized by the Company and, more generally, to fix and reproduce on any medium whatsoever, by any means whatsoever, all or part of the Site and / or the contents of the Site, with the sole exception of printing on paper within the limits defined below.

 

ARTICLE 12: LIMITATION OF LIABILITY

12.1       The Company undertakes to implement the means necessary for access to the Site and the provision of Services following an obligation of means.

12.2       Each Party assumes responsibility for the consequences resulting from its faults, errors or omissions causing damage to the other Party.

12.3       The Parties expressly agree that the Company 'obligations under the terms of the GTC are obligations of means and that the Company cannot therefore be held liable by the Client except in the event of proven fault by the Company and for damage resulting from facts which are directly attributable to it.

12.4       The Company declines all responsibility:

1. for any interruption of the site, occurrence of bugs or other event making the Site unsuitable for its use;
2. for any inaccuracy or omission relating to the information available on the Site.
3. In addition, the Company informs the Customer that:
4. Users therefore agree not to claim any compensation whatsoever from the Company and to act for any other purpose against it in the event that the objectives expected by the Customer by taking out the subscription are not achieved.
5. losses or costs caused by abnormal and unforeseeable circumstances outside our reasonable control and our efforts to the contrary (e.g. failures caused by industrial action, problems with another system or network, third party viruses or malware);
6. The website may contain links to other sites or resources provided by third parties. These links are provided for your information only. We have no control over the contents of those sites or resources. We assume no responsibility or liability for the content of websites linked on the Marketplace. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
7. The Company bears no responsibility or obligation towards you, your group, or your dependents for any potential harm, including death, personal injury, loss, or consequential damage. 
8. By utilizing The Company’s services, you acknowledge and accept the responsibility to compensate us and our employees for any legal obligations. However, we may, at our own discretion, choose to aid in resolving issues and pursue legal action against any supplier or third party that fails to fulfil their obligations.
9. The Company bears no liability in the event of damage or theft of personal belongings. Consequently, The Company is not required to provide you with compensation for any damages in relation to this matter. 
10. It is incumbent upon you to assume personal responsibility for the maintenance and safeguarding of your personal possessions and valuable items. We disclaim any liability for the loss or damage of personal belongings or valuable items.
11. The Company, Directors, Employees, service providers, partners, or any other indemnified party will not be held responsible or liable for any indirect, incidental, consequential, special, exemplary, punitive or other damages (including, without limitation, damages for loss of business or lost profits) to you or any third party. 
12. In relation to the site, the materials on the site, or any ticket or service obtained through The Company, any claims based on negligence, strict liability, or other legal theories arising from a contract will be considered. 
13. Without limiting the foregoing, you expressly acknowledge and agree that The Company and any other indemnified party shall have no liability or responsibility whatsoever for: (i) any action of another user to the site; (ii) personal injury or property damage, of any nature whatsoever, whether arising in contract or in tort, resulting from your access to The Company and use of the site, including any claim, cause of action, obligation, liability, right, or remedy whether or not arising from the negligence of The Company; (iii) any unauthorized access; (iv) any interruption or cessation of transmission to or from the site; (iv) any bugs, viruses, worms, defects or other items of a destructive nature which may be transmitted to or through the site by any third party; (v) any error, mistake, inaccuracy or omission in any materials, or for any loss or damage of any kind incurred as a result of the use of any materials available through the site; and/or (vi) any lost, stolen or damaged tickets. If you are not satisfied with the site, your only recourse is to discontinue using it. The Company's maximum liability, as well as that of any other indemnified party, and your only and exclusive recourse, for all damages, losses incurred by you and causes of action, whether in contract, tort (including, but not limited to, negligence) or any other legal basis, shall be the total amount you paid, if any, to access the site.

 

 

ARTICLE 13: EXCLUSION OF WARRANTIES

13.1       To the extent permitted by law, the Company expressly excludes any guarantee, In particular, the Company does not guarantee that the objectives that the Customer has set for themselves by taking out the Subscription will be achieved. 

13.2       The Company, the materials on the website, and any ticket or service obtained through the Company are provided in their current state and without any guarantees, whether explicit or implicit. 

13.3       The Company completely denies any responsibility, as allowed by the law, for any guarantees, whether explicit or implicit, regarding the site, the materials, and any tickets or services acquired through the site. 

13.4       This includes, but is not limited to, guarantees of title, non-infringement of third party rights, merchantability, and suitability for a specific purpose. Additionally, any guarantees that may arise from previous transactions or customary ractices are also disclaimed. 

13.5       The Company cannot guarantee that your use of the site will be continuous, without errors or secure, that any flaws will be fixed, or that the site is devoid of viruses or other detrimental elements. You bear full responsibility and assume all associated risks for your utilisation of the website and your dependence on it. 

13.6       The Company disclaims any responsibility for the accuracy or appropriateness of any tax payments made on your behalf to any entity. Utilising the site and any resources offered through the site is solely your responsibility and carries inherent risks. It is advisable to employ your discernment and exercise prudence when necessary.

 

 

ARTICLE 14: PERSONAL DATA

14.1       The personal data collected as part of the subscription to the Subscription and / or the use of the Services will be processed in accordance with the Data Protection Act 2017 and the General Data Protection Regulation (hereinafter“ Data Protection Laws”).

14.2       The Customer who is a natural person is informed that the information collected is subject to computer processing intended to carry out operations relating to the management of the Customer’s account namely concerning contracts, Subscriptions, invoices and accounting.

14.3       The collection of personal data concerning minor children under the age of 18 is subject to the consent of parental authority.

1. The Company indicates to the User the data required to provide its Services by affixing the following sign: "*". In the absence of a response from the Customer on the fields mentioned as mandatory, the latter will not be able to register and benefit from the Services provided by the Company.
2. The recipients of the data are those responsible for customer services, support, invoicing and marketing; and the company’s sub-contractors.
   1. In accordance with the Data Protection Laws, any natural person has a right to access to data (limited to two access requests per year and subject to proof of identity),rectification of data, the erasure of information concerning him under the conditions set out under the Data Protection Laws, restriction of processing, to define general and specific directives defining the manner in which it intends to exercise these rights, after his death.
   2. The data subject also has a right to the portability of his data. In accordance Data Protection Laws, the data subject has the right to receive the personal data concerning him that he has provided to the company.
   3. It is specified that "cookies", which have the sole function of identifying users of the Site (URL, IP address, time and date of navigation, etc.), are automatically collected during each connection and have the sole purpose of allow, improve or facilitate access and use of the Site and / or the Services. Users can prevent this by following the procedure indicated on their browser. It is nevertheless specified that the use of the Site and the Services could be limited.

                (See our Cookies Policy for more information)

 

ARTICLE 15: NON-WAIVER

No waiver by either Party to avail itself of any of its rights under the terms of the GTC, shall not constitute a waiver for the future of said rights.

 

ARTICLE 16: SEVERABILITY

16.1       Each provision of this Agreement (including each undertaking and part thereof) shall be construed separately and independently from each other provision and notwithstanding that such provision and/or undertaking (or any part thereof) may prove to be illegal or unenforceable the remaining provisions and undertakings of this Agreement shall continue in full force and effect.

16.2       The terms of this Agreement shall not be construed with the terms of any other agreement between the Parties relating to the Purpose and in particular, with any agreement documenting a specific transaction between the Parties, unless otherwise clearly stated in any other agreement entered into between the Parties hereof.

 

ARTICLE 17 : CASE OF FORCE MAJEURE

17.1       The Parties cannot be held responsible, and no compensation may be demanded of them for any failure or delay in the performance of one of their obligations under the GTC, due to the occurrence of an event of force majeure, as defined by the Code Civil Mauricien and/or any other such enactments, legislations, regulations or document having legal effect.

17.2       When it becomes aware of the event, the Party concerned will inform the other Party by any means. The occurrence of a case of force majeure will suspend the performance of the obligations of the Party concerned.

17.3       If a case of force majeure continues beyond a period of one (1) month, the GTC may be terminated immediately and automatically, without the right to compensation, by either of the Parties by sending a registered letter with acknowledgment of receipt to the other Party.

17.4    The term Force Majeure under the GTC, includes but is not limited to; any event(s) arising out of or from any act, omission, or circumstance by or in consequence of any act of God, labour disturbance, sabotage, failure of suppliers of materials, act of the public enemy, war, invasion, insurrection, riot, fire, storm, flood, flash-flood, torrential rain,  ice, earthquake, explosion, epidemic, endemic, pandemic, breakage or accident to machinery or equipment , including any curtailment, order, regulation, or restriction imposed by the government, the COVID-19 pandemic and national lockdown, internet outage, website crashes, loss of data, sabotage, interruption or failure of telecommunication or digital transmission links, Internet slow-downs or failures, and any other cause that cannot reasonably be foreseen or controlled by such party. 

17.5       Each party acknowledges that the Internet consists of a series of networks that are subject to failures and errors. In no event shall either party be liable for or as a result of any such failures or errors.

17.6       The Company retains the authority to revoke tickets for planned events, concerts, shows, or any other merchandise at any given moment due to dangerous weather conditions, unforeseen operational difficulties, or any other justification given by the event producer. Furthermore, The Company retains the authority to decline entry to individuals based on its exclusive judgement.

 

 

ARTICLE 18: CONTACT AND ASSISTANCE

For any request, the Customer may contact [info@tribevent.com], using the contact form on the Site.

 

ARTICLE 19: APPLICABLE LAW AND SETTLEMENT OF DISPUTES

19.1       GTCs are governed and subject to laws of the Republic of Mauritius.

19.2       In the event of any dispute, the interpretation, performance and validity of this Agreement and any matter relating thereto shall be governed in all respects by the laws of the Republic of Mauritius and, the courts of Mauritius shall have exclusive jurisdiction, unless the parties agree to submit their dispute to an alternative dispute resolution agreement.

19.3       In the first instance, the parties shall try, as far as possible, to settle their dispute amicably. If no agreement is reached within thirty (30) days from the notification of the dispute, the parties may then submit their dispute to a competent court in Mauritius.

 

ARTICLE 20:    ENTIRE AGREEMENT

20.1       This Agreement represents the understanding and contractual relationship made in between the Parties and its provisions supersedes the obligations and/or liabilities under any such previous negotiations and understandings made in between the Parties.

20.2       This Agreement is in the English language only, which language shall be controlling in all respects. No translation, if any, of this Agreement into any other language shall be of any force or effect in the interpretation of this Agreement or in the determination of the intent of the Parties.

20.3       The acceptance of such terms and conditions are hereby governed by the Code Civil Mauricien, the Electronic Transactions Act 2000 and the laws of Mauritius.

20.4       The validity and enforceability of these contractual provisions shall have the same effect as a traditional signature as prescribed by the Electronic Transactions Act 2000. 

20.5       By clicking on "Validate" at the end of the order process and checking the box "I accept the General Conditions of Subscription", the Agreement will be deemed as being duly authorised, executed and delivered by the Parties hereto and constitutes a legal, valid and biding obligation of each Party, enforceable against each Party in accordance with its terms and/or conditions.

20.6       The Company has the authority to modify these Terms and Conditions at any time, according to its own judgement. In the event that The Company makes any alterations to the terms or conditions, such changes, revisions, and supplementary details will be published on this platform and will automatically supersede the existing terms and conditions, thereby becoming legally binding for all users of this website. 

20.7       Your ongoing utilisation of the website subsequent to The Company's publication of updated terms and conditions signifies your acknowledgment and acceptance of the modified agreement.